Privacy Policy

Last Updated: January 12, 2025

1. Introduction

This Privacy Policy describes how iCashewTech, a brand of Ngyustry International Co. Ltd. (“we,” “us,” or “our”) collects, uses, stores, and protects your personal information when you visit our website, purchase our products, or interact with our services.

We respect your privacy and are committed to protecting your personal information. By accessing our website or providing your information to us, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We may collect the following types of information when you interact with us:

Contact Information: Name, company name, email address, phone number, and postal address
Business Information: Industry, company size, position, and business needs
Transaction Information: Purchase history, order details, shipping information, and payment details
Account Information: Login credentials and preferences
Communication Information: Inquiries, feedback, and correspondence with us
Technical Specifications: Details about your processing requirements and equipment specifications

2.2 Information We Collect Automatically

When you visit our website, we may automatically collect:

Device Information: IP address, browser type, operating system, and device identifiers
Usage Information: Pages visited, time spent on pages, links clicked, and browsing patterns
Location Information: General location based on IP address
Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 To Provide Our Products and Services

Process and fulfill your orders
Provide customer support and respond to inquiries
Manage your account and preferences
Facilitate installation and technical support
Process payments and maintain financial records

3.2 To Improve Our Business

Develop and improve our products and services
Analyze usage patterns and preferences
Enhance website functionality and user experience
Conduct market research and analysis
Train our staff and improve customer service

3.3 To Communicate with You

Send order confirmations and updates
Provide technical information and support
Share product information and updates
Send promotional materials and special offers (with your consent)
Invite you to events or webinars related to cashew processing

3.4 To Comply with Legal Obligations

Meet regulatory and legal requirements
Protect against fraud and unauthorized transactions
Enforce our terms and conditions
Establish, exercise, or defend legal claims

4. How We Share Your Information

We may share your personal information with:

4.1 Service Providers

We share information with trusted third parties who provide services on our behalf, such as:

Payment processors
Shipping and logistics companies
Customer support services
Marketing and analytics providers
IT and cloud service providers

These service providers are required to protect your information and use it only for the specific services they provide to us.

4.2 Business Partners

We may share information with:

Installation contractors and technical support partners
Distributors and resellers (where applicable)
Financing partners (if you request financing options)

4.3 Legal Requirements

We may disclose your information when required by law, including:

In response to legal process or government requests
To protect our rights, privacy, safety, or property
To investigate, prevent, or take action regarding illegal activities

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. International Data Transfers

As a global company based in Vietnam, we may transfer your information to countries that may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration, including:

Encryption of sensitive information
Secure network infrastructure
Access controls and authentication
Regular security assessments
Staff training on data security

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

How long the information is needed to provide our services
Whether you have an active account or relationship with us
Legal obligations to retain data
Whether retention is advisable in light of legal position

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information in certain circumstances
Restriction: Request restriction of processing in certain circumstances
Objection: Object to processing of your personal information
Data Portability: Request transfer of your information to another service provider
Withdrawal of Consent: Withdraw consent previously provided

To exercise these rights, please contact us using the information provided in the “Contact Us” section below.

9. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children’s Privacy

Our products and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us to have it removed.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other appropriate communication channels.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: sales@cashew-tecnology.com
Phone: +84 39 733 2005
Address: 39 Đường N8, KDC Jamona City Đào Trí, Phường Phú Thuận, Quận 7, Ho Chi Minh City, VIETNAM

14. Governing Law

This Privacy Policy is governed by the laws of Vietnam. Any disputes relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Ho Chi Minh City, Vietnam.